Terms & Conditions
The passenger’s deposit payment is regarded as agreement to the terms and conditions outlined here. Some resorts or properties may be subject to unique terms and conditions which will be noted at the time of booking.
Deposit and Final Payment: A deposit of 10% is required at the time of booking to hold your reservation. Your True Tahiti Vacation Specialist will reconfirm your deposit total with the recap of your desired itinerary. Specific deposit and payment requirements apply for certain travel products or itineraries and cruise programs, and this information will be confirmed at the time of booking.
Final payment is due 60 days prior to departure.
Full payment is due at the time of booking for reservations made within 60 days of the date of departure.
We reserve the right to cancel any reservation if final payment of the entire balance owed is not made 60 days or more prior to departure. All prices quoted are in U.S. dollars and include costs associated with planning, communication and documentation. According to industry standards, package prices are not subject to an itemization of costs.
Change Fees: After receipt of deposit, a handling fee of $50 per person will be assessed for passenger-initiated changes, plus any applicable vendor fees as well as change fees for re-issuing your international airline tickets (if applicable). For changes made after documents are issued, a fee of $100 per person will be charged plus any applicable vendor fees and special delivery fees. Itinerary changes can result in an increase in pricing based on current exchange rates and taxes. Changes made to flight itineraries will incur airline change fees and can also result in higher airfares if the original class of service is no longer available. In some instances, changes to the air itinerary are not permitted.
Cancellation: Cancellation for any reason outside of the dates or conditions noted above would result in normal cancellation terms as noted below:
60 days or more: $350 per file
Between 59-21days: 50% of total price
Between 20-8 days: 75% of total price
Between 7 days-departure: 100% of total price
Refunds and unused services: Travel arrangements cancelled, altered, or amended within 7 days prior to departure or once travel has commenced do not qualify for any refund whatsoever. We strongly recommend purchasing Travel Insurance to provide coverage for loss of deposit, cancellation fees, and other potential travel-related losses in certain circumstances.
True Tahiti Vacation will process refunds for unused accommodations, transfers, tours or other services, provided that requests are accompanied by a signed statement from the service supplier stating that a refund is in order. Refund requests must be received within 30 days of a tour's termination. No refund will be made for accommodations or services used, or for unused days at hotels (unless a refund letter by the hotel is provided), on cruises and yacht charters. Unused meals are not refundable.
Refunds of payment(s) made via credit card will be refunded to the card used for payment less a 3% processing fee.
A complete cancellation of a booking will be refunded via wire transfer within 30 days of written confirmation.
International Airline Tickets: Airline tickets purchased through a third party are not subject to the terms of True Tahiti Vacation. Terms and conditions will be supplied by the third party at time of booking.
Communal Tax: There is a communal tax that must be paid upon check out, depending on the type of accommodation and island:
- For a stay in a hotel on the islands of Tahiti, Raiatea, Rangiroa, Tikehau: 1.25€/adult/night
- For a stay in a hotel on the islands of Moorea, Taha’a and Bora Bora: 1.67€/adult/night
- For a stay in a guesthouse or vacation rental (all islands): from 0.40€ to 0.50€/ adult/night
Travel insurance: To cover insurable risks, we recommend travel insurance to provide coverage for loss of deposit, cancellation fees, lost baggage, medical expenses and other potential travel-related losses in certain circumstances. Certain insurance policies require purchase of coverage at time of deposit. The scope of coverage is subject to the terms and conditions of the insurance policy.
Not Included: Except where otherwise noted, prices do not include porterage, customs, gratuities, or meals. Telephone calls or any other items of a personal nature are not included in any travel package.
Special Requests: All requests for specific bedding or room locations within a hotel, and any other items regarding physical conditions that require special attention, must be submitted to us when the reservation is made and will be communicated to the vendors and local ground operators. However, requests cannot be confirmed prior to departure and no guarantees are expressed or implied that the request will be honored. Most vendors have a “first come first served” policy regarding special requests. You are responsible to advise us in writing of any medical conditions that may in any way affect your ability to undertake the travel arrangements you have purchased.
Accommodations: Hotel accommodations are based on two persons sharing a room or bungalow (unless specified otherwise). Special requests such cannot be guaranteed.
Honeymoon Amenities: Are provided by the resorts and may be changed at any time. True Tahiti Vacation is not responsible if amenities are not provided.
Travel Documents: U.S. and Canadian passport holders must have a valid passport. It is solely the passenger’s responsibility to ensure that all documents are complete and current. Passport holders of other countries may need a VISA to enter your trip destination and should check with their local embassy or consulate for current documentation policies.
Frequent Flyer and Hotel Loyalty Programs: Frequent Flier Miles are based on the terms and conditions of the specific US airline and are not awarded for all booking classes. Therefore, True Tahiti Vacation cannot be responsible if frequent flier miles are denied by your domestic carrier. Benefits associated with Hotel Loyalty Programs may change or not apply.
Responsibility: True Tahiti Vacation and its affiliates and/or its agents and employees shall not be responsible for bodily injury, or property damage, loss, accidents, delays, irregularities or change of itinerary incurred by any person arising out of any willful or negligent act or omission of any air carrier, hotel, ground operator or other person who is to or does render any services or accommodations.
We and the local ground operators assume neither responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, or other conveyance which may be used either wholly or in part in the performance of its duty to the passenger. We are not liable for expenses incurred due to delays caused by weather or other acts of God, or in the event of strikes, pilferage, monetary crisis, local law, labor problems, social or political unrest, disease, quarantine, war, aircraft delays or mechanical failures. Changes in itinerary, hotels, or services are not likely; however, we, the local ground operators and hotel companies reserve the right to make such changes as may be necessary and without notice and shall not be liable for any expense or inconvenience occasioned by such, or circumstances beyond our control.
We cannot assume any responsibility for flight delays, cancellations and missed connections and are not liable for any resultant expenses or consequences. Such expenses are the responsibility of the client. Airline flights shown on your itinerary are based on confirmations received from the airlines and current flight schedules. Periodically the airlines may implement a schedule change prior to your departure, and it may be necessary to make adjustments to your itinerary. If the airline issues a change, we will advise you accordingly, and provide any options available to coordinate with your itinerary. As the airline claims no responsibility for domestic flight and itinerary changes, any additional cost incurred as a result of these changes will be the responsibility of the passenger. True Tahiti Vacation and its affiliates and/or its agents and employees and the local suppliers reserve the right to decline to accept or retain any person as a member of these tours or otherwise refuse service to anyone at any time and for any reason.